Privacy Policy

Introduction

StarWell ("we," "our," or "us"), operated by Hermes Horizon T/A StarWell by Hermes Horizon, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Information We Collect

Personal Information You Provide

• Birth Data: Date, time, and location of birth for astrological calculations
• Account Information: Email address, username, and account preferences
• Subscription Data: Payment information processed by Apple App Store and RevenueCat
• Profile Settings: Meditation preferences, goals, and customization options

Automatically Collected Information

• Usage Analytics: Session duration, breathing protocols used, completion rates
• Device Information: Device type, operating system version, app version
• Performance Data: Crash reports, error logs, and app performance metrics
• Subscription Analytics: Feature usage, subscription status, and billing events

Third-Party Data Sources

• Astronomical Data: Swiss Ephemeris data for planetary position calculations
• Subscription Management: RevenueCat for subscription validation and analytics
• Error Tracking: Sentry for crash reporting and performance monitoring

How We Use Your Information

Core App Functionality

• Generate personalized astrological breathwork recommendations
• Calculate daily cosmic influences and planetary transits
• Provide customized meditation sessions based on your birth chart
• Track your progress and breathing session analytics

App Improvement and Analytics

• Analyze usage patterns to improve app features and user experience
• Monitor app performance and fix technical issues
• Understand subscription conversion and retention patterns
• Optimize breathing protocol effectiveness

Communication and Support

• Provide customer support and respond to your inquiries
• Send important app updates and security notifications
• Deliver premium feature announcements (with consent)
• Process subscription management and billing communications

Data Sharing and Disclosure

Third-Party Services

• RevenueCat: Subscription management and billing analytics
• Apple App Store: In-app purchase processing and subscription management
• Sentry: Crash reporting and error tracking (anonymized data only)
• Swiss Ephemeris: Astronomical calculations (no personal data shared)

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

Technical Safeguards

• Encryption: All personal data is encrypted in transit and at rest
• Secure Storage: Sensitive data stored using iOS Keychain Services
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing

Privacy by Design

• Data Minimization: We collect only necessary information for app functionality
• Consent Management: Clear opt-in for analytics and marketing communications
• User Control: Easy access to view, modify, or delete your personal data
• Transparency: Clear disclosure of all data collection and usage practices

Your Privacy Rights

Access and Control

• View Your Data: Access all personal information we have collected
• Modify Information: Update your birth data, preferences, and account settings
• Delete Account: Request complete deletion of your account and associated data
• Export Data: Receive a copy of your personal data in a portable format

GDPR Rights (EU Residents)

• Right to rectification of inaccurate personal data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

Age Requirement

StarWell is intended for users 16 years of age and older. We do not knowingly collect personal information from individuals under 16. If you believe we have collected information from someone under 16, please contact us immediately and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure appropriate safeguards are in place for international transfers in compliance with applicable privacy laws.

Data Retention

Retention Periods

• Account Data: Retained while your account is active
• Birth Chart Data: Retained for astrological calculation purposes
• Usage Analytics: Aggregated and anonymized after 24 months
• Subscription Data: Retained per legal requirements and RevenueCat policies

Deletion Process

Upon account deletion, we remove personal data within 30 days, except for information required for legal or regulatory compliance.

Analytics and Tracking

Our Analytics

• SubscriptionAnalyticsService: Tracks subscription events and feature usage
• Session Analytics: Monitors breathing session completion and effectiveness
• Performance Monitoring: Tracks app crashes and technical issues

User Consent

• Opt-in Required: Analytics tracking requires explicit user consent
• Granular Control: Choose which analytics categories to enable
• Easy Opt-out: Disable analytics tracking at any time in settings

Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the app or email. Your continued use of the app after changes constitutes acceptance of the updated policy.

Contact Information

Privacy Officer

Email: hermescloudhorizon@gmail.com

Address: SUITE 329/98-100 ELIZABETH STREET, MELBOURNE, VIC 3000, AUSTRALIA

Response Time: We respond to privacy inquiries within 72 hours

Compliance Certifications

• GDPR Compliant: European Union General Data Protection Regulation
• CCPA Compliant: California Consumer Privacy Act
• COPPA Compliant: Children's Online Privacy Protection Act