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Last updated: September 2026 · Version 2026-09-16 · Hermes Horizon Pty Ltd
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Email
support@starwell-hh.com. We answer within one business day, usually faster. Melbourne hours, so if you write from the United States your reply will most likely arrive overnight.
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Refunds and problems with a reading
Reply to your delivery email, or write to the address above. Thirty-day money-back guarantee, no questions. The full policy is on our refunds page.
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Privacy requests
To get a copy of your data, correct it, or have it deleted, write from the address on your account and say what you want. We answer within 30 days. Our privacy policy sets out every right you have and what we hold.
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Postal address
Hermes Horizon Pty Ltd (ABN 12 273 187 245)
Suite 329/98-100 Elizabeth Street, Melbourne VIC 3000, Australia