Refund policy.

Every Starwell reading carries a 30-day money-back guarantee. If you are not satisfied, for any reason, tell us within 30 days of buying it and we will refund it in full. You do not have to explain why, and you do not have to send the reading back. It is yours either way.

Reply to your delivery email, or write to support@starwell-hh.com from the address you bought with. Tell us which reading. That is the whole process. There is no form and no phone call.

We start the refund through Stripe within two business days of hearing from you. Stripe sends it back to the card you paid with, which usually takes a further five to ten business days depending on your bank. We will tell you when we have sent it.

The monthly subscription is different from a one-off reading. Cancel at any time from Manage subscription on your chart page and you will not be charged again. Your access runs to the end of the period you have already paid for. If you were charged after you cancelled, or you were charged for a month you did not use at all, write to us and we will refund it.

If your reading did not arrive, will not open, or is not the one you bought, that is not a refund question, it is a thing we should fix. Tell us and we will fix it, and you can still ask for a refund afterwards.

This guarantee is offered in addition to your rights under the Australian Consumer Law, which cannot be excluded. For a major failure you are entitled to a refund or replacement and to compensation for any other reasonably foreseeable loss. If you bought from outside Australia, the consumer law where you live may give you further rights, and nothing here takes them away.